Our Laptop Clinic provides high-quality computer repair and service at affordable rates in the comfort and convenience of your business or residential location. Whether it is computer help or PC repair you need, we got you covered. Our factory- trained technicians can diagnose and repair all issues on any make or model.
With experience in all aspects of the hardware and software required we can get your laptop/computer running like new again. We fix laptop motherboards! With our practical knowledge of common laptop faults and by analyzing component level electronics we can repair your laptop quickly and efficiently.
Unlocking value for your organization
Exceptional IT Value to Your Organization.
Skilled professionals managing the program from start to finish.
Proactive hardware health checks to maximize asset longevity.
Fewer IT support tickets through early issue detection.
Elevated user satisfaction, reflected in excellent CSAT scores.
Improved productivity with problems resolved before they arise.
On-the-spot issue resolution by highly trained experts.
Convenient, in-person “IT Service Desk at Your Doorstep” experience.
Laptop Clinic
Service Desk Pods to record issue details
First Level Diagnosis
Immediate Spare upgrade/Replacement
Laptop External body Cleaning
Final Resolution Check
User Feedback
Interesting Facts @Axis Use Case.
Laptop Clinic organized at Axis Bank (3rd Largest Private Sector Bank in India)
Critical User segment with Out of warranty Laptop was targeted
Dedicated Service Desk Pods for personal attention to each user
All user cases were tracked till closure to ensure Zero DSAT
Entire activity supervised end to end by Team lead and Project Manager
User community hailed the initiative and appreciated the support quality
High CSAT
Rated 4.9/5 by User Community
Cost Savings
Approx cost for each laptop 5.2K Only
Coverage
2 Locations 800~ Users Out of Warranty Laptop users
Numbers
500~ Laptops General servicing with Top Notch Cleaning of external body 200~ Laptops Spare upgrade/Replacement on the
spot
All at One!
Service Desk Pods to attend users
Technician to Identify the issue
Team Lead to ensure issue resolution
Project manager to take feedback and tracking of Open cases