Laptop Clinics

Laptop Clinics

Laptop Clinic

Service Desk Pods to record issue details

First Level Diagnosis

Immediate Spare upgrade/Replacement

Laptop External body Cleaning

Final Resolution Check

User Feedback

Interesting Facts @Axis Use Case.

  • Laptop Clinic organized at Axis Bank (3rd Largest Private Sector Bank in India)
  • Critical User segment with Out of warranty Laptop was targeted
  • Dedicated Service Desk Pods for personal attention to each user
  • All user cases were tracked till closure to ensure Zero DSAT
  • Entire activity supervised end to end by Team lead and Project Manager
  • User community hailed the initiative and appreciated the support quality
High CSAT
Rated 4.9/5 by User Community
Cost Savings
Approx cost for each laptop 5.2K Only
Coverage
2 Locations
800~ Users
Out of Warranty Laptop users
Numbers
500~ Laptops General servicing with Top Notch Cleaning of external body
200~ Laptops Spare upgrade/Replacement on the spot
All at One!
Service Desk Pods to attend users
Technician to Identify the issue
Team Lead to ensure issue resolution
Project manager to take feedback and tracking of Open cases
Can You find Now

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